The Better Business Bureau is warning air passengers to be careful when booking flights through third-party websites.
The bureau has received dozens of complaints against JustFly.com and has already revoked accreditation from FlightHub.com.
“We started to hear from customers and had a number of issues,” said Peter Moorehouse. “The most common among them were that the price that the customer was originally quoted for the flight, when they got their credit card statement, they would find that they were billed more.”
Other customers have complained about mistakes in their name and time and date of travel.
“The biggest common denominator was that when the customer tried to get in touch with the company to resolve the issue, they weren’t able to,” said Moorehouse. “They’d be on hold for a long, long period of time, and many times they’d be cut off.”
The Better Business Bureau has received 51 complaints and more than 1,400 inquiries since March. It is now investigating a Maritime connection because JustFly.com lists an address in Summerside, P.E.I. on its website.
“We’ve determined thought that the company isn’t actually located there,” said Moorehouse.
The Better Business Bureau now believes JustFly.com may be connected to FlightHub.com, which had its accreditation revoked four months ago.
“It was remarkably similar to the complaints that we’re hearing about JustFly.com,” said Moorehouse.
While most passengers tend to book flights online, some say they are wary of third-party sites.
“I would use directly either Air Canada, Porter or WestJet,” said one passenger at the Halifax Stanfield International Airport. “I would go directly to their site.”
CTV Atlantic’s Kayla Hounsell contacted JustFly.com and asked to be directed to someone who could respond to the complaints. The person who answered the call said he was only allowed to help passengers.
When asked for the number for the company’s head office, he said he wasn’t allowed to give it out.
With files from CTV Atlantic's Kayla Hounsell
