After spending five days in the dark, one fed-up Nova Scotia Power customer has decided to pen her frustrations to the utility company.

“I am sitting here scrambling to get work done before sundown after being told for the 5th time that there are no power outages in my neighbourhood,” the letter reads. “I have three voicemails on my phone advising me that you have restored my power. I was shocked to hear this yet again because my lights still don’t work and the hot water is very, very cold.”

Janet Lunn, a home-based travel agent, then shared the critical, yet comical letter on Facebook in the hopes of giving her close friends a few laughs.

Much to her surprise, the letter has since spread like wildfire on social media.

“I wrote it to see if anyone else felt the same way, and turns out, there are a lot of people who feel the same way,” says the Falmouth resident.

Hundreds of people have commented on the letter and more than 4,500 have shared it on Facebook.

“For me, it’s not just about this storm,” says Lunn. “It’s been continually horrible service and there is nothing I can do about it.”

“Remember the time my power was out for two days due to fog?” she continued in her letter. “Convinced I must have misheard you I asked again why my power was out since the weather was calm, no accidents had occurred and there were no reported beaver sightings gnawing at the power poles in my neighbourhood. The reply was that there was fog on the lines. I admit I have some passing knowledge of a fog that could have caused such an outage but that was from a Stephen King story and I believe it also grew tentacles and ate people which I don’t recall occurring in this instance.”

Before Lunn sends the letter to Nova Scotia Power, she plans to add up the money she lost due to rotten food, lost wages and meals out, and send the bill along too.

She knows she won’t be compensated for lost expenses, but says she wants to prove a point.

“There is absolutely no reason for power outages to occur as often or for as long as they do here in Nova Scotia,” she said in the letter. “The fact that it does happen is proof that you are understaffed, poorly managed and have no preparedness plan for emergencies which should be a basic premise in your industry.”

On Wednesday, Nova Scotia Power’s president and CEO acknowledged customers’ concerns.

“Some of our technology systems did not work and stay up to the standard that we’re used to and that our customers are used to,” said Bob Hanf.

Lunn’s letter continues to gain support, and she has even had to decline a marriage proposal. But she doesn’t expect to receive the same response from Nova Scotia Power.

“I hope someone reads it and realizes the complaints I have are valid and there’s a lot of people that agree with me, so hopefully something management-wise or procedure-wise can change.”

Her power has since been restored.

With files from CTV Atlantic's Kelland Sundahl