“There is absolutely no way that this organization should be allowed to continue on with this Logis system,” said Chris Hood, executive director for The Paramedic Association of New Brunswick.
He cites problems like incorrect routing information, dispatching ambulances that are further away from the call and a lack of information.
“Paramedics working in ambulances don’t know what’s going on around them,” said Hood. “So in situations where they might not be the closet ambulance, nobody else in the system in the area knows they’re being dispatched to a paramedic response. So they, in fact, may not be the closest unit, but no body else knows about it."
He notes that, “if paramedics can’t even know where the calls are, how are they expected to respond to them?”
As CTV Atlantic first reported Wednesday, fire departments are bringing up their own issue: a drop in medical calls since the new system came into effect.
“Our call volume for medical calls went down approximately one call per day,” said Robin True, chief of Riverview Fire and Rescue.
Other stations are seeing no calls at all.
“It’s not unusual for us not to get a call, maybe for two weeks, but there’s been nothing,” said Greg Partridge, chief of Dorchester Fire and Rescue.
Fire Chief Greg Partridge of Dorchester Fire and Rescue is pictured on Feb. 1, 2023. (Alana Pickrell/CTV)
The Paramedic Association says cellular technology is now being used for dispatch and makes it unreliable especially in rural areas like Deer Island.
“The cellular coverage is terrible and the paramedic crews don’t receive notification of their calls of service and three or four minutes after the dispatch centre has sent the call via the cellular technology, they’ll get a call from dispatch saying, ‘Where are you? Why haven’t you responded to the call?’ And they’re like, ‘We didn’t even know there was a call because our cellular phones don’t really work on the island unless we stand on the roof of the ambulance station,’” said Hood.
He says that he’s spoken with multiple managers who are upset with the new system, but are unable to speak out publically.
“Let’s call a spade a spade,” he said. “Let’s own up to the fact that this was a mistake. Let’s go back to what we were doing. Let’s stop the bleeding, because right now the system is bleeding.”
Adding, “To me, it’s like your computer when you do a major upgrade and it doesn’t work. You go back to a reset point and you go back to the old system and then you fix it before you implement it.”
CTV News has been asking for information from the Department of Justice and Public Safety since Tuesday, informing them about the safety issues being raised, however, government refused to comment and said inquires should be directed to Medavie Health Services.
The parents of young Ontario hockey player Ben Teague have been searching for answers since he died while at a team retreat in 2019. The mystery about what happened and the code of silence in hockey culture is explored in CTV W5's 'What Happened to Ben,' on CTVNews.ca and W5's official YouTube channel.
In an effort to keep the foreign interference story at the forefront, and to do an apparent endrun around the Liberal filibuster blocking one study from going ahead, Conservative Leader Pierre Poilievre is forcing MPs to debate and then vote on a motion instructing an opposition-dominated House committee to strike its own review.
Former U.S. President Donald Trump's calls for protests ahead of his anticipated indictment in New York have generated mostly muted reactions from supporters, with even some of his most ardent loyalists dismissing the idea as a waste of time or a law enforcement trap.
Officials are still looking for victims after a fire ripped through a building in Old Montreal last week, killing at least one person. At a press conference Monday morning, spokespersons for the Montreal police and Montreal fire department said six people are still missing. They come from various locations in Quebec, Ontario and the U.S.
Bargain hunters are one step closer to seeing sales at Nordstrom's closing Canadian locations. At a hearing at Osgoode Hall in Toronto on Monday, the Ontario Superior Court of Justice gave the U.S. retailer's Canadian branch permission to start liquidating its merchandise.
Some of the world's largest central banks came together on Sunday to stop a banking crisis from spreading as Swiss authorities persuaded UBS Group AG to buy rival Credit Suisse Group AG in a historic deal.
Ontario employers who withhold foreign workers’ passports or work permits could face steeper penalties under new labour laws, with maximum fines setting them back up to $200,000.
The Town of Strathmore and Siksika Nation hosted the first Lead By Example Powwow this weekend in honour of a young Indigenous man who was shot to death four years ago.
Autopsies confirmed gunshot wounds as the cause of death for two constables responding to a domestic dispute Thursday, the Edmonton Police Service says.
Officials are still looking for victims after a fire ripped through a building in Old Montreal last week, killing at least one person. At a press conference Monday morning, spokespersons for the Montreal police and Montreal fire department said six people are still missing. They come from various locations in Quebec, Ontario and the U.S.
Quebec provincial police (SQ) announced Monday morning that a third person has died in connection with the tragedy in Amqui, in the Lower St. Lawrence region, where a driver drove his pickup truck into pedestrians a week ago.
Autopsies confirmed gunshot wounds as the cause of death for two constables responding to a domestic dispute Thursday, the Edmonton Police Service says.
A 46-year-old man has been taken to hospital with serious, life-threatening injuries after a single-vehicle crash on MR80 near Donaldson Crescent in Val Caron.
Lane restrictions are now in place on Wellington Street as construction gets underway on Phase 1 of the Wellington Gateway and Municipal Infrastructure Improvements project.
The first day of spring in the London region will be a beautiful one. The daytime high is forecast to be 6 C, slightly warmer than the average high for this time of year.
Bargain hunters are one step closer to seeing sales at Nordstrom's closing Canadian locations. At a hearing at Osgoode Hall in Toronto on Monday, the Ontario Superior Court of Justice gave the U.S. retailer's Canadian branch permission to start liquidating its merchandise.
Ontario employers who withhold foreign workers’ passports or work permits could face steeper penalties under new labour laws, with maximum fines setting them back up to $200,000.
The Rideau McDonald's Farewell March brought people from across the city, some dressed in costumes, who wanted to say goodbye to a part of what they say makes Ottawa Ottawa.
People who rely on transit to get around parts of the Fraser Valley are scrambling to find alternatives as workers with BC Transit walk the picket line.
Vancouver firefighters were called to the Downtown Eastside Sunday evening after a fire destroyed multiple tents in an encampment and spread to a building near Main and East Hastings streets.
An Ontario woman has launched a lawsuit seeking $500,000 from Tim Hortons after she suffered major burns from an alleged ‘superheated’ tea. The company has denied all allegations and said she was ‘the author of her own misfortune.'
Some residents of Saskatchewan's capital city have been vocal with their disapproval of Tourism Regina's latest rebrand, prompting an apology from the organization.
Mounties in Port McNeill violated a suspect's Charter rights by failing to allow him to contact a lawyer promptly after his 2019 drug trafficking arrest, a judge has ruled.
Fire Chief Greg Partridge of Dorchester Fire and Rescue is pictured on Feb. 1, 2023. (Alana Pickrell/CTV) 
