A Greenhill, N.S. woman says she will be more careful the next time she hires a contractor, after she shelled out thousands of dollars to have her driveway paved.
Diane Arsenault says it only took the workers with Future Paving a few hours to pave her long driveway and the pavement started to crack and crumble within two weeks.
Arsenault paid $7,000 in cash for the service, but was not given a receipt.
“He wanted another $1,000 for warranty and I didn’t want to give him the other $1,000 so he did not give me a receipt,” says Arsenault.
She tried calling the company several times to get her driveway fixed, but had no luck.
Arsenault tried calling the company again, while a CTV News reporter was present. When she identified herself on the phone, the person hung up.
The Better Business Bureau recommends getting references, a signed contract, and a receipt when hiring a company to pave your driveway.
According to its website, the Better Business Bureau has issued an alert for Future Paving.
“We have been unable to get in touch with the company with complaints that have been filed with our office and we have had numerous addresses and phone numbers, but all the mail comes back and we can’t get in touch with them by phone about the complaints,” says Jill Atkinson of the Better Business Bureau.
When a CTV News reporter tried calling one of the numbers, a man who identified himself as John Smith with Future Paving said the company had been having trouble with one of its machines. He also promised to call Arsenault immediately.
The call came just minutes later, and when Arsenault asked if they were going to come and fix her driveway, the caller assured her they would come by Monday morning.
Arsenault says she hopes they keep their promise and says she will be more careful the next time she hires a contractor.
With files from CTV Atlantic's Dan MacIntosh
